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Complain about service in a Poste office

For service problems inside a Poste Italiane office, such as waiting times or opening hours. This fax route is not the parcel, banking or Postepay complaint route.

Read the official instructions

Other ways to send

Poste offers an online complaint form without a PEC requirement or a Faxette fee. The official instructions also list delivery at an office, registered post and PEC.

Use Poste’s online form

Fax numbers

After sending

Keep the complaint and delivery report, and use the contact details in your request for the reply. Contact Poste about its handling or outcome.

Delivery confirmation records transmission to the receiving fax system. The recipient decides whether your request is complete and can be accepted.

Other sending guides for Italy