Directory / Germany / Consumer disputes

Consumer conciliation in Germany

For consumers living in the EEA with a contract dispute involving a business based or established in Germany. First seek a solution from the business and check whether a specialist conciliation body is responsible.

Read the official instructions

Other ways to send

The office offers an online application and email at [email protected] without a Faxette fee. Conciliation is normally free for consumers; check the office’s rules for exceptions.

Use the official online application

Fax numbers

Apply to the Universalschlichtungsstelle des Bundes

+49 7851 7957941

Verified October 30, 2026. Source: official page.

Send with this number

Complete, date and sign the official application. If applying for someone else, include the signed authority to act requested by the office.

What to include

Name both parties, describe the dispute and your earlier attempt to resolve it, give the contract or order reference and state the solution you want. Attach copies of relevant evidence. Check the published eligibility and claim-value limits.

Open official forms and instructions

Always re-check the source before a deadline. Agencies change fax numbers without notice.

Fax a PDF · Fax a photo or scan

€5 before VAT for up to 100 pages. No account, no subscription. Charged only when delivered.

Review the page count and total before payment. See prices and VAT

After sending

Keep your application and report. The office checks whether it can take the case; the business may decline voluntary participation. Do not assume a fax protects a limitation period. Consult the official guidance if a deadline is approaching.

Delivery confirmation records transmission to the receiving fax system. The recipient decides whether your request is complete and can be accepted.

Other sending guides for Germany

Postal conciliation with the Bundesnetzagentur
Apply for conciliation over a lost or damaged postal item