Sending documents to Germany, Austria or Switzerland
Choose the country and procedure below. Each guide links to the official instructions and shows the alternatives before you choose a paid fax.
Submission rules belong to the individual authority or conciliation body. Check eligibility, required language and attachments for your case. These guides do not cover court filings.
Germany
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Consumer disputes
Consumer conciliation in Germany
For consumers living in the EEA with a contract dispute involving a business based or established in Germany. First seek a solution from the business and check whether a specialist conciliation body is responsible.
Verified October 30, 2026
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Postal services
Postal conciliation with the Bundesnetzagentur
For senders or recipients of letters or parcels in Germany after an unsuccessful attempt to resolve the dispute with the carrier. Loss, theft or damage may qualify; delay or a poor delivery attempt alone does not.
Verified October 30, 2026
Austria
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Postal services
Postal conciliation with RTR in Austria
For senders seeking conciliation over an individual letter or parcel in Austria. Complain to the carrier in writing first. This individual-item procedure is not available to the recipient.
Verified October 30, 2026
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Electricity and gas
Electricity and gas conciliation with E‑Control
For household customers with a dispute involving an Austrian electricity or gas company. First try to resolve the issue with the company. These instructions follow E-Control’s household procedure rules effective July 2025.
Verified October 30, 2026
Switzerland
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Government
Request official documents from BAKOM
For access to existing official documents held by Switzerland’s Federal Office of Communications, BAKOM. This guide covers that office’s document-access procedure, not court filings or requests to every Swiss authority.
Verified October 30, 2026
Sending from another country
Use the European site for these numbers. You do not need a local fax machine or local outgoing fax number. Ask for a reply by email or post if you cannot receive faxes.
Prepare the document
Complete the official form and any required signature first. Export Word forms to PDF, or take a clear photo of each signed page. Check that every page and attachment is readable before uploading.
See how to fax from your phone
Delivery confirmation records transmission to the receiving fax system. The recipient decides whether your request is complete and can be accepted.
If you choose fax
€5 before VAT for up to 100 pages. No account, no subscription. Charged only when delivered.
Review the page count and total before payment.